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3PL Product Manager – Basildon

About the Role

Location: Basildon

Our Core Values:

Empathy “We have each other’s backs. No role divides when help is needed”

Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”

Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”

Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”

Team “One Team, one goal”

Job Summary

The 3PL Product Manager role is crucial for developing and streamlining the existing 3PL product, focusing on enhancing efficiency, compliance, and commercial opportunities.

The role involves supporting Branch Managers and IT Department to integrate client systems, ensuring a seamless transition for new business, and providing exceptional customer service for existing business.

In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.

Key Duties and Responsibilities:

  • Continuously improve service efficiency across all 3PL operations.
  • Implement best practices and streamline processes to enhance operational performance.
  • Identify and integrate industry trends to develop and innovate the 3PL product.
  • Work on new commercial opportunities to expand the 3PL product offering.
  • Ensure clients are highly satisfied with the level of service and solutions provided.
  • Act as a key point of contact for client feedback and implement necessary improvements.
  • Identify, Follow up and oversee the smooth transition of new business, ensuring alignment with company standards and client expectations.
  • Provide subject matter expertise and support to the team on 3PL service offering.
  • Review, Mentor, motivate, and engage the 3PL team to achieve high performance.
  • Facilitate professional development opportunities for team members.
  • Work closely with the IT Department to integrate client systems seamlessly.
  • Liaise with the Branch Managers and other senior management to align business goals.
  • Provide practical support in client preparations for solution development.
  • Analyse operational data to identify areas for improvement and implement corrective plans.
  • Manage relationships with current 3PL agents and ensure they meet company standards worldwide.
  • Profit and Loss Responsibility.
  • Manage the financial performance of the 3PL product, ensuring profitability and cost efficiency.

Person Specification:

  • Min 2 years logistics experience together with a broad understanding of 3PL Logistics trends, procedures and practices.
  • Team management experience.
  • Good commercial experience and awareness.
  • Excellent organisational skills and capable of working at a fast pace.
  • Highly process-driven with a methodical approach to tasks and problem-solving.
  • Ability to adopt and manage change effectively, demonstrating flexibility in dynamic environments.
  • Strong personality to deal with changes and challenges confidently, maintaining resilience and composure.
  • Strong IT skills and understanding.
  • Professional and focused approach with a high level to attention and detail.
  • Attention to analytics and conformance with defined procedures in tight timelines.
  • Customer focused with desire to always strive for excellence.
  • Positive ‘can do’ attitude and highly ambitious approach.
  • Increased level of flexibility to meet timelines on reporting.
  • Exceptional Communication skills.

Key Performance Indicators:

  • Operational Efficiencies.
  • Customer Satisfaction
  • Internal Stakeholder Feedback
  • P&L Performance – Cost Efficiencies and Profitability
  • Business Growth
  • Reporting and Data Accuracy
  • Team Performance
  • Innovation and Product Development

This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.

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