Careers
Air Import Operator
About the Role
Location: Manchester
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
This role is to add to our busy airfreight team in Manchester. Handling shipments from start to finish Main focus would be on Air Imports whilst assisting at busy periods on air Exports to ensure our customers and overseas partners receive a seamless airfreight experience.
Key Duties and Responsibilities:
- Handle shipments from door to door.
- Prepare and submit customs entries.
- Respond to clients in a timely manner.
- Invoice jobs in a timely manner.
- Loading of information into CW1.
- Close liaison with customs compliance manager.
- To handle daily import operations for Manchester client base.
- To work closely with the air export department to help cover as a full airfreight department.
- To liaise with clients in relation to documentation, delivery and charges, if required.
- Quotations for clients and overseas agents.
- Monitor ETA and advise of any changes.
- Ensure customer has all required docs, I.E. PODs, copy C88 etc.
Person Specification:
- Good communication skills.
- Good organization skills and effective time management & working practices.
- Manage time effectively.
- Commercial awareness.
- Attention to detail.
- IT Literate in Microsoft Office.
- Problem solving.
- Applicant would ideally have 2-3 years recent relevant industry experience with previous involvement in Air Imports from quote to delivered.
- CW1 experience an advantage but not essential as full training and support will be provided.
Key Performance Indicators:
- Customer / Staff feedback.
- Internal Audits.
- Regular Appraisals.
- Meeting customers’ requests and deadlines.
- Product service development.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
