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Operations Manager – Basildon Branch

About the Role

Location: Basildon 
Department: Operations

Our Core Values:

Empathy “We have each other’s backs. No role divides when help is needed”

Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”

Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”

Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”

Team “One Team, one goal”

Job Summary

To fully support the Branch Manager in the day to day running and further development of the Basildon offices / warehouses and West Horndon warehouses, providing air / ocean / road transportation, 3PL logistics services, warehousing and value-added services. Assist in the management of all branch activities via team of department managers and staff and recruitment of quality of personnel. Support and assist with meeting and exceeding budgeted targeted revenue, gross profit, operating expense and net income goals and plans.

Key Duties and Responsibilities:

  • Hands on Management of day to day running of the Basildon operational activities.
  • Ensure policies and procedures are followed in accordance with company mandates and external certifications.
  • Assist in the development and maintenance of a high performing, customer-focused branch facility
  • Implement and manage strategic and operational plans to meet short and long-term objectives and goals.
  • Ensure employees are trained, measured, and managed in the execution of company operational processes and standards.
  • Negotiate and monitor supplier contracts as necessary.
  • Prepare timely, accurate management information and reporting as required
  • Support with interview, hiring and monitoring staffing levels.
  • Administer performance reviews.
  • Ensure a clean, properly organized, safe, healthy and professional business facility and environment for all personnel.
  • Client Liaison and Escalation point for problems.
  • Ensure service levels are maintained.
  • Support the teams in their daily duties.
  • Address failures and analyse root cause.
  • Implement corrective actions to avoid repetition of failures.
  • Deal with non-standard issues as they arise.
  • Train new staff in all necessary procedures.
  • Empower staff and encourage progression.
  • Identify and implement new procedures.

Person Specification:

  • Demonstrated track record in leading/managing operations teams
  • Demonstrated strong leadership, financial analysis, negotiation and customer satisfaction skills.
  • Knowledge & Experience of all transport modes; Air, Ocean and Road
  • Knowledge & Experience of 3PL and warehousing activities
  • Knowledge of Customs formalities, ideally with experience of AEO
  • Ability to work effectively in a business environment characterised by complexity, ambiguity and rapid change.
  • Excellent interpersonal, communication, change management and presentation skills (written and verbal).
  • Demonstrated ability to effectively resolve customer complaints and problems and restore or maintain business.
  • Organised with an excellent attention to detail.
  • Personable – will be liaising with many individuals, internally & externally.

Key Performance Indicators:

  • Customer Satisfaction.
  • Staff engagement and commitment.
  • On time, in full delivery performance.
  • Branch GP.
  • Feedback from Sales and Peers.
  • Appraisals.

This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.

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