Careers
Road Operations Manager – Essex
About the Role
Location: Essex
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
Manage and develop the Basildon Transport team, providing support to other Branches with guidance on fleet management and supplier relationships
Key Duties and Responsibilities:
- Manage the daily road operations (UK & European) for all Basildon clients.
- Coordinate and manage the scheduling and dispatch of the fleet along with developing and mentoring the transport team
- To respond to any clients in a timely and professional manner.
- Ensure high standards of customer service are maintained, addressing any issues or complaints promptly and effectively.
- Manage all Road suppliers, looking for quality service levels at a competitive cost.
- Weekly/Monthly reporting to BM for the road department.
- Implement cost- effective strategies for fleet utilisation and fuel savings
- Close coordination and communication with Warehouse Manager regarding truck arrivals/departures at Basildon using current booking in procedures.
- Lead, motivate, and manage a small team of drivers and office staff
- Manage the transport budget, ensuring cost control and financial efficiency
Person Specification:
- Proven experience in transport management – 3-5 years
- CPC qualification would be advantageous
- Strong and detailed knowledge of transport regulations and compliance
- Ability to work under pressure, managing multiple tasks and projects simultaneously, whilst also supporting other parts of the operation.
- Excellent customer service skills.
- Computer literate, Microsoft office applications.
- Committed and able to deal with challenging scenarios.
- Flexibility in the workplace.
- Supportive of an evolving workplace.
- Proactive in actions and communications.
- Able to work in a fast paced environment, working to tight deadlines.
- Excellent communication and interpersonal skills
Key Performance Indicators:
- Customer feedback.
- Internal Audits.
- Regular Appraisals.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.