Careers
Warehouse and White Glove Operative
About the Role
Location: Unit 10, Egham
Department: Furniture & Fine Arts
Reporting to: Furniture & Fine Arts Assistant Manager / Manager
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
This role is responsible for the driving duties and furniture fitter for all FFA clients alongside supporting the Warehouse Manager with the day to day warehouse for all stock arrivals.
In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive
development opportunities, making this a great role now and for your future.
Key Duties and Responsibilities:
- Assisting in all areas of the operations for FFA, not just one primary role.
- Maintain a safe working environment by applying a ‘Safety First’ approach to working in all locations.
- Daily checks to be completed for vehicles to ensure they are safe to use, keeping tidy/clean and reporting when an issue arises.
- Loading/unloading of vehicles.
- Driving and installation works for FFA clients within a variety of locations, including Central London.
- Installing flat pack furniture, art work and mirrors with 18v power drill.
- Assisting Warehouse Manager when needed, including, but not limited to:
- Booking in of all incoming stock and storing in a safe manner.
- Pick & pack operations for all accounts, to ensure that all goods are picked correctly and packed suitable for transportation.
- Warehouse security, keeping warehouse secure and back door not left unattended when open.
- Locating of stock into the correct locations.
- Keeping warehouse tidy and presentable.
- Working with clients when they visit the warehouse.
- Updating Warehouse Manager with what’s left the warehouse and any damages / poor packing.
- Flexibility with hours to suit the company requirements.
Person Specification:
- IT/Computer Literate – Desirable
- 3PL Experience – Essential
- Reach and Counterbalance experience – Essential
- Full clean driving licence – Essential
- Physically capable
- Can convey thoughts, information and proposals clearly.
- Can provide constructive feedback.
- Able to produce good quality professional documents.
- Is regarded as a team player.
- Takes responsibility for developing their own ability.
- Delivers their tasks and processes with limited oversight from management.
- Pro-actively identifies improvements to processes and promotes them to the wider team.
- Is able to manage their time.
Key Performance Indicators:
- Regular check ins and 1:2:1’s.
- Customer feedback.
- Feedback from Management and Peers.
- Minimal escalations from clients and colleagues.
- Minimal processing errors.
- No damage to stock.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.