Careers
Key Account Operator
About the Role
Department: Key Accounts
Reporting To: Key Accounts Operations Manager
Location: Essence House, Egham
About XPand:
Established in 2000, we are a privately-owned UK company with six working sites in the UK, backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
This role is to oversee shipments on behalf of XPand Logistics in a compliant, efficient, and effective manner ensuring appropriate communications internally and externally.
In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.
Key Duties and Responsibilities:
- Obtaining rates & quoting all modes of transport both international and domestic in a timely manner.
- Managing export, import and cross-trade shipments in a consistent and efficient manner.
- Liaising with suppliers, airlines and shipping lines.
- Receiving, put-away, pulling, and dispatching inventory in the WMS.
- Booking air, ocean, road & courier shipments with carriers.
- Completion of export & import customs entries.
- Email and telephone correspondence with overseas agents, UK client and internally.
- Tracking shipments and keeping the customer updated throughout.
- Raise Invoices promptly, referencing PO numbers.
- Passing supplier and overseas agents’ invoices.
- Facilitating communications with the client updating them with progress of day-to-day operations and ongoing projects.
- Informing the customer of any delays and providing solutions.
- Ensuring internal SOP’s are followed correctly and KPI’s are met.
- Resolve queries efficiently and professionally.
- Producing required export / import documentation.
- Building rapport with customers and internal departments within XPand.
- Ensuring CargoWise data is accurate and up to date.
- Supporting with monthly storage billing for global warehouse locations.
- Maintaining warehouse inventory reports.
Person Specification:
Mandatory;
- Proficient in Microsoft Office – Outlook, Excel, Word.
- Open-minded, eager to learn, and solutions-focused.
- Able to work independently and collaboratively.
- Strong communication skills.
- Calm and professional under pressure.
- Empathic and customer focused
- Able to converse with clients, suppliers, and colleagues in a professional and clear manner.
- Industry experience or demonstratable transferable skills.
Preferrable;
- CargoWise experience.
Key Performance Indicators:
- Timelines are met for response times, data accuracy and client feedback.
- Ensure all shipments are actioned in a timely manner and job files raised for every job.
- Accurate cost accrual and income capture.
- Inventory accuracy across all warehouse locations.
- Shipments invoiced timely upon receipt of client’s PO.
- Meeting customers’ requests and deadlines.
- Appropriate communications are maintained at all levels.
- Minimal escalations from clients and colleagues.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
