Careers
B2B Telemarketing Executive (Part-time)
About the Role
Location: Hybrid / Egham
Our Core Values:
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
We’re looking for an enthusiastic Telemarketing Executive to help us generate new business opportunities and maintain strong relationships with our existing clients. This is an excellent opportunity for someone who enjoys connecting with people, has a positive attitude, and is looking for a flexible part-time role.
Key Duties and Responsibilities:
- Contact potential and existing business customers to introduce our logistics services using call scripts and email outreach.
- Build rapport and maintain ongoing relationships with clients to support long-term partnerships.
- Identify customer needs and opportunities, passing qualified leads to the sales team.
- Conduct light market research to identify potential clients and decision-makers.
- Accurately record and update customer information in the CRM system.
- Follow up on previous interactions to support business growth and customer retention.
- Keep clear records of calls, feedback, and progress against activity targets.
Person Specification:
- Proven experience in telemarketing, telesales, or customer service, ideally within a B2B environment.
- Confident communicator with excellent verbal and written English.
- Friendly, professional manner and ability to handle objections positively.
- Good computer literacy – ideally familiar with CRM systems or willing to learn.
- Self-motivated, organised, and comfortable working independently.
- Previous experience in freight or logistics is beneficial but not essential; full training will be provided
Key Performance Indicators:
- Number and quality of qualified leads generated and passed to the sales team
- Consistency and volume of outbound calls and follow-up emails
- Lead conversion rate from initial contact to sales opportunity or meeting
- Accuracy and completeness of CRM records and customer data
- Feedback from internal team and customers on professionalism and communication
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
