Careers
Warehouse Administrator (Temp to Possible Perm)
About the Role
Department: Warehouse
Reporting to: Warehouse Manager
Location: Unit 8A, Basildon
About XPand
Established in 2000, we are a privately-owned UK company with six working sites in the UK backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.
Our Core Values
Empathy “We have each other’s backs. No role divides when help is needed”
Passion & Drive “We take pride in the job we do from start to finish and go that extra mile. We have unwavering determination to deliver”
Integrity “We talk to and treat others how we would expect to be treated, no matter the position within the company”
Customer Focussed “We create real value for our clients. Delighting and exceeding customer expectations”
Team “One Team, one goal”
Job Summary
This role is to support the day to day warehouse and contracts logistics office. In this engaging, varied role, you will gain invaluable experience and have the chance to expand your skill set and begin to forge a successful career you can be proud of. You will both implement, and benefit from, our caring, friendly culture and strong social purpose. What’s more, our recipe for success has been to invest in our staff and, as such, you can take advantage of extensive development opportunities, making this a great role now and for your future.
Key Duties and Responsibilities:
- Overseeing the daily operational needs for our customers from orders and receipts to picks.
- Managing and updating SOPs where required.
- Running storage reports, units picked, pallet utilisation.
- Improving KPI by implementing pick strategies.
- Stock adjustments.
- Ensuring replenishment of stock is completed to prevent any unavailable items.
- Proactively liaising with customer in regard to returns, stock requirements and operational concerns.
- Troubleshooting any issues during process.
- Meeting targets with both couriers, Transport Team, and customers.
- Arranging shipments with Transport Team based on customer requirements.
- Accurately invoicing and accruing and costs on all orders and receipts raised.
- Working closely with Warehouse Team on all orders, picks, and container arrivals.
- Order picking.
- Assisting in all warehouse roles, not just one primary role.
- Assist with load and unloading of vehicles, checking against notes to ensure accuracy of receipt or dispatch of goods.
- Booking in of all incoming stock and storing in a safe manner. Ensuring these are put in the correct locations.
- Raise concerns/issues with Warehouse Manager as soon as they are noted.
- Maintain a safe working environment by applying a ‘Safety First’ approach to working.
Person Specification:
- Good customer service skills
- Able to converse with clients, suppliers, agents, and colleagues in a professional and clear manner.
- Computer literate, Microsoft office applications.
- Committed and able to deal with challenging scenarios.
- Flexibility in the workplace.
- Supportive of an evolving workplace.
- Proactive in actions and communications.
- Able to organise their workload and workspace.
- Diligent and accurate.
- Willing to go the extra mile by starting early / finishing late when needed or asked.
- Good numerical skills.
Key Performance Indicators:
- Regular check ins and appraisals.
- Customer feedback.
- Feedback from Management and Peers.
- Minimal escalations from clients and colleagues.
- Goods in are booked in promptly once arrived and paperwork handed to office staff.
- No damage to stock.
- Picks are completely timely, accurately, both in count and description.
This job description is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business.
